Organizations work best with well-defined processes and practices.
When you started your business as an emerging entrepreneur you spent ample time ensuring a high degree of customer service would be provided in the most efficient and cost-effective manner possible.
Your current business environment presents new challenges and opportunities constantly requiring operations to move from merely “cost-efficient” to “competitive advantage”. With ever-changing priorities and multiple immediate or time sensitive tasks to addressed, what is important now may not be the best course of action for the business tomorrow.
Unfortunately, most small business owners need to wear many different hats throughout the day week or month. Sometimes owners operating as the CEO are too busy or too close to a problem inside an organization to recognize it. OFG can work with you to analyze your operation best practices, and engage the discipline and leadership to ensure you can identify any change needed and initiate processes within budget, scope, and schedule.
Business Process Review and Re-engineering
The marketplace is constantly evolving and sometimes an outside view is needed to see if processes are yielding the most effective and efficient means of workflow. OFG can help companies identify where they do their best work and where improvement is needed in order to dramatically improve customer service, cut operational costs, and become world-class competitors.
Human Resources Management and Policy Development
Performance of individuals in an organization is largely driven by the atmosphere or culture that prevails at the workplace. Properly selected and fairly-treated employees reduce turnover and result in improved customer service and profitability. OFG can assist companies in identifying the best recruitment, training and retention programs available for your organization, as well as ensuring that workplace rules and policies are properly implemented.
Start-up Operations Assistance
When start-ups occur, whether as a new venture or by bringing on a new client, there is a temporary excess workload and distraction placed on the team. It is imperative to keep everyone focused on providing world-class service to existing customers while also providing guidance and expertise to the start-up. OFG can provide assistance in the planning stages through execution and delivery allowing the existing team members to carry on executing the CEO’s vision without any missteps.
Collective Bargaining Agreement Negotiations
Whether an organization is being initially organized or has had a collective bargaining agreement for years, negotiation can be a very time consuming and emotional struggle for the entire company. OFG can represent management in negotiating the most cost-efficient win-win strategies available to both management and labor.
Sub-contract and Leased Employee Management
Seasonality, increased demand, reduced demand, and temporary availability of workers all impact workforce size. Today’s workforce is increasingly comprised of independent contractors and contingent workers. Knowing when to use which, where to acquire the required talent and when to hire internally are all areas where OFG can help organizations achieve the most cost-efficient combination of workers.